We are currently offering special gift packages like the one at this link. We have limited inventory remaining. Click Here for details.
This unique 50th Anniversary Truck is also available in value priced combos. Click HERE for details. Limited edition not sold to the public. Only TWO in stock. Buy now before the holiday rush. Hess Green Gift Wrapping available. When you order vintage Hess Trucks or refurbished toys we will indicate if the truck is used.
Otherwise, All Hess Toy Trucks are new in box with all inserts and cards issued by the manufacturer. Click Here for details on adding a Hess Race Car to your order! This is an extraordinary collectible with over LED lights.
This is a limited edition Hess Truck that is numbered and comes with a certificate of authenticity. All of our Hess Trucks are brand new and guaranteed to work as promised unless noted otherwise! Vintage Hess Trucks 25 years or older will provide more detail in the description on the condition for that specific toy. Vintage trucks will show normal signs of wear and boxes will show signs of shelf wear.
Even though all refurbished Hess Trucks posted on this page are listed as used, rest assured that every truck has been tested and inspected and is guaranteed to work as promised! Click here for Hess Mini details. Limited Inventory Remaining! Long-time Hess collectors believe that this Hess Truck edition will be one of the rare hard-to-find trucks for years to come. Click here to order now.
Ladder Truck Sale! Hess to the rescue! Exciting lights, sirens, and horn. Big extendible ladder and 2 small removable ladders. Our loooooonnngest Hess Toy Truck! Now on sale through December 25! For a Limited Time! A: Your order history is available if you create an account. The history is tied to the email address you used to set up that account. Orders placed when logged into your account will appear in the Orders section of your account.
If an order is missing, it's likely because you used a different email address, made an error when entering your email address, or checked out as a Guest when you placed your order. A: We do not offer pre-ordering in order to comply with credit card company policies. Shipping Delays: The pandemic continues to cause worldwide impact on logistics networks. Hess Toy Truck orders are likely to experience slower than usual shipping times 7 days or longer in some cases and longer delivery times via FedEx.
We will do our best to communicate delays in shipping. After shipping, if your order has not made progress in transit for over 7 days, please contact us — otherwise, please be patient. Q: Where do you ship? We do not ship to international locations. Q: Do you ship to Post Office Boxes? Expedited shipping options cannot deliver to Post Office Boxes. Q: Why don't you ship to Canada? A: We wish we could send toy trucks to Canada, but the issue is complicated by customs, and certain Canadian requirements which prevent us from doing so at this time.
Q: Will my order be forwarded if I have a forwarding address filed with my local Post Office? Our Free Standard Shipping does not include forwarding to an alternate address.
Please be sure to ship your order to the address it can be received. Refunds are not issued for packages that have a forwarding address associated with them. Q: What shipping method is used for Free Standard Shipping? This ship method offers the most economical way to keep product costs down with a traceable shipping method. Q: How long will it take for me to get my order? A: Due to the worldwide logistics challenges caused by the pandemic, orders may not ship as quickly as in past years.
We do our best to ship orders in 3 days excluding holidays and weekends but it is possible that it will take up to 7 business days or more in many cases this year. Additionally, FedEx has advised us to expect longer than normal delivery time frames. Delivery time frames for Free Standard Shipping are highly dependent on where you live, especially extremely rural areas.
If you need your order sooner, you can upgrade for a fee to expedited shipping but that does not guarantee the order leaves the warehouse faster. For rough estimated of transit time after your order has shipped, see below. Q: Can I expedite shipping? A: Yes, if you choose any of our upgraded shipping options we can ship the same day as you ordered if your order is received by 11 a. Eastern excluding holidays and weekends. Please note that due to the pandemic, FedEx no longer guarantees that orders, even those with upgraded shipping, will be picked up on the same day it is ordered.
Once an order ships, you will receive an email notification confirming it has shipped along with the details of the order and tracking information.
Q: How many shipping options do you offer? A: Shipping options offered are based on where the order is being shipped to. Customers may choose to upgrade shipping to one of the following services for a fee: Home Delivery: Generally business days, depending on location Express Saver: Generally business days 2-Day: business days Standard Overnight: business days Customers shipping to Alaska or Hawaii will need to pay for shipping, using one of the following services: 2-Day: business days Standard Overnight: business days Customers shipping to Puerto Rico will need to pay for shipping, using one of the following services: International Economy International Priority Q: What is the latest date I can order a Toy Truck and guarantee it gets delivered by Christmas?
A: You should always buy early to avoid missing out as the toys sell out each year. We can never guarantee delivery timing, since that is up to FedEx. They extend that to December 15th for upgraded Ground Express services, December 22st for 2-day delivery, and December 23rd for Overnight delivery.
Orders must be placed at least 1 business day ahead of this in order for it to be handed to FedEx by these dates. A: As an increasing number of orders have been placed to these locations, the high costs can no longer be absorbed. Rather than pass the costs along to all customers, we are charging them directly to those customers who ship to those areas. Q: I received a shipped status email, but why does my tracking number have no information on my package delivery?
A: Tracking number details are generated when we label your item and place it on a FedEx truck at our warehouse. FedEx picks up those orders from the warehouse the same day they are labeled, but the tracking details will not show movement until FedEx scans the package at their initial distribution Hub, which can take 72 business hours or longer after they have been picked up from our warehouse. Please check again in a day or two. Q: Where is my order? How do I track my order? A: Please check your email for the shipping confirmation we sent you.
Note: Progress on tracking numbers typically take 2 business days, but due to the pandemic FedEx advises it could take 7 days or more to show progress in the FedEx system. See the order and package journey below. Q: What if my tracking number has no information on my package?
A: Tracking numbers are assigned as soon as your shipping label is created. It will only show progress once FedEx has scanned the package at the initial distribution hub, normally within 48 hours. However, because of the COVID pandemic FedEx has advised us to expect longer than normal time frames for the initial scan, for package transit progress, and for delivery.
If your tracking number still shows no movement for 7 consecutive days, please reach out to us for assistance at HESS-TOY or via help hesstoytruck. Q: What if my tracking information shows that my package was delivered but I never received it? Games Alliance. Glow Racers. Cory Carson. Goo Jit Zu. Grave Digger. Green Toys. Hero Force. Hero Patrol. Hollywood Rides. Hot Wheels. Imagination Generation. John Deere. Jupiter Creations.
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Winnie the Pooh.
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